We are hiring! 

Job Role: Account and Project Manager

Report to: Founders - Fraser and Jess

Employment type: PAYE Full-Time

Hours: 37 hours per week, days/times can be discussed

Salary: £22,000-£26,000 (based on experience) per annum for 37 hours per week 

 

Company overview:

Digibiz was founded in November 2020 by Fraser and Jess. Utilising our backgrounds, skills and experiences, we have formed a business that offers clients services in digital marketing and web development. Our aim is to make these services accessible, affordable and manageable for every business, regardless of size.

 

Our business operates based on four core values;

• Transparency - We don't do jargon, just high quality service, in a language our clients understand. We help their business find more customers online, we’re always honest and open about all the techniques we use to do this for them.

• Efficiency - Our business model allows us to select the best partner for each project and ensure it is completed to both a high quality, but also as efficiently as possible. We are able to keep our prices affordable as our clients aren’t paying for huge overheads or a fancy office! Just an honest team of people who want to help their business grow.

• Reliability - Building a positive relationship with our clients is really important to us. We are often seen as an extension to their business, or serve as their full marketing team! They know they can rely on us to deliver.

• Empowerment - We know what it’s like to start and grow a business, that’s why we want each and every one of our clients to feel empowered. Able to make changes to their website, understand how digital can support their growth and take charge of their business’s development. Each of our website packages includes training on handover, so they don’t have to pay us every time they want changes.

 

To date, we have grown our business utilising our partner network. This is a group of people we have trained who work for us on a self employed basis to fulfill our clients requirements. We have a great team and we love being able to offer a flexible working arrangement so they fit work around their life, rather than the other way around!

 

Digibiz is now at a point where we can continue to choose to run it at the size it is, or take the plunge and expand to the next level! We’ve decided to go for it, and to do that, we need support to manage, plan and deliver our client’s projects and accounts. If you’re organised, driven and like working with people, then keep reading… 

 

Purpose of the role:

We have created this position to support us, Fraser and Jess, to run the client facing elements of Digibiz and helping oversee that all projects, one off and ongoing run smoothly! The right person for this role will understand our company culture and vision, have a passion for helping businesses to expand and be able to manage multiple projects simultaneously.

 

We see the key skills for this role being communication, organisation and personability. Yes, personability is a skill!

 

Duties:

Account Management

• Management of team tasks. We have a process in place that works, so this responsibility will be a case of overseeing what should be happening for each client and ensuring each task is assigned and completed each week.

• Speaking with the Growth Strategist (Conor) to understand new projects, and distribute work out to our Digibiz partners. 

• Managing these projects through to completion effectively and using our Work OS to

• Generating client reports.

• Being the first point of contact for clients. 

• Arranging client meetings.

• Attending client meetings (these are in majority, virtual).

• Managing the “hello@” inbox, which may involve some adhoc diary management to book in calls for Fraser/Jess when requested. 

 

Project Management

• Managing the team’s hours and availability to ensure client projects are given an accurate time frame for completion.

• Management of project workflow. We often have several partners working on one project so ensuring everyone is on track. 

• Keeping the client informed and updated with the project’s progress.

• Supporting with internal projects - In addition to running our client’s projects, we also have seasonal internal projects throughout the year (for example, current projects are; arranging our first year company party and client Christmas gifting). 

 

As we are a small and growing business, there will be other adhoc tasks that will require your support. We promise this will never impact the true purpose of your role or create an unmanageable workload for you. 

 

Benefits:

• Sick pay, holiday pay, pension scheme and work laptop/phone if you choose to work on a PAYE basis (obviously, these are pretty standard)

• Work from home/anywhere you fancy - One day collaborative working a month

• Flexible working hours - ability to manage your own workload.

• Continued training and professional development

• One “me day” per quarter - take the day off, in fact, we’ll pay you for it. Because rest is important. All we ask is that you book them in advance so we can manage workload

• Salary review every 12 months to ensure you are being paid fairly for the work you’re doing

• Gym/workspace membership up to £100 p/m so you have somewhere to work from other than your home! We want to encourage a healthy work life balance.

• BONUS SCHEME for projects completed on time*